Your licenses live in your iLok account. First update iLok License Manager to the latest version from ilok.com — older versions can fail to show newly deposited licenses. Then sign in and activate to iLok Cloud, an iLok USB key, or this computer. No code to type — deposited licenses are already waiting in your account.

02iLok License Manager doesn't show my licenses

Nine times out of ten this is an outdated iLok License Manager. Install the latest from ilok.com, restart it, and sign out and back in. If they still don't appear after that, email us and we'll check the deposit on our side.

03Which formats do I install?

Logic Pro and GarageBand use AU. Ableton Live, Cubase, Studio One, FL Studio and Reaper use VST3 (Live also loads AU on Mac). Pro Tools uses AAX. Installing all formats is harmless — DAWs only see the ones they load.

04CleanX doesn't show up as an insert in Pro Tools

That's by design: CleanX in Pro Tools is AudioSuite-only. Select a clip, open the AudioSuite menu, and render. In every other DAW it's a normal real-time insert.

05macOS warned me about the installer download

Some browsers flag any download this large. The installer is signed and notarized by Apple — macOS verifies that itself when you open the .pkg, so you can go ahead.

06A plugin isn't showing up in my DAW

Rescan plugins in your DAW's preferences (Logic: restart; Live: Options → Preferences → Plug-Ins → Rescan; Pro Tools: restart). If it still doesn't appear, email us your DAW, OS version, and which format you installed.

07Can I move my license to another computer?

Yes — deactivate in iLok License Manager on the old machine (or use iLok Cloud, which follows your sign-in), then activate on the new one.

Still stuck?

Email info@echelon.audio with your DAW, OS version, and what you expected vs. what happened. Screenshots help. We reply within one business day.

ECHELON — SUPPORTONE BUSINESS DAY