Terms & refunds
The deal, in plain English.
No legalese wall. This is what you're agreeing to when you buy from us. Last updated August 1, 2026.
Who we are
Echelon Audio is a product line of Echelon Labs LLC. Questions about anything on this page: info@echelon.audio — a human reads it, and we reply within one business day.
What you're buying
Licenses to use our audio plugins. Licenses are delivered to your iLok account (free at ilok.com; no USB key required) and can be activated to your machine, an iLok Cloud session, or an iLok USB key.
A subscription covers every plugin in the catalog while it stays active, including new releases. A perpetual purchase is yours for good.
Pre-release software & the Introductory Price
Founding seats can include software that hasn't had its retail release yet. It's stable enough that we use it on real sessions, but you may hit rough edges, and updates come fast. You're a customer, not a tester — feedback is welcome and never required.
The Introductory Price is a founding rate, locked for as long as your subscription stays active — through retail launch and any price change after it. If you cancel and rejoin later, you rejoin at the then-current price.
Billing
Subscriptions renew automatically — monthly or annually, whichever you chose — until you cancel. Cancel anytime from your account page; you keep access through the period you've paid for.
Payments are processed by Stripe. We never see or store your card number.
Refunds
Monthly suite subscriptions start with a 7-day free trial: your card is saved but charged nothing, and billing starts automatically when the trial ends unless you cancel first — one click from your dashboard, no email needed. The trial is your refund window: cancel inside it and you pay nothing at all.
The free trial covers the whole-suite subscription only (monthly plan), and it's one per customer. Individual plugins and bundles don't have trials.
After the trial converts, monthly subscriptions work as usual: cancel anytime; we don't refund partial months, but you keep access until the period ends.
Annual subscriptions: no trial — instead, a full refund within 7 days of first purchase, no questions asked. Email info@echelon.audio from your account email.
Perpetual licenses: 7-day refund window from purchase, provided the licenses are surrendered from your iLok account.
If something is genuinely broken for you and support can't fix it, we'll make it right regardless of the windows above. We'd rather refund than fight.
Fair use
One account per person; licenses activate on the number of machines shown on your dashboard. Don't share, resell, or redistribute licenses or installers.
We can suspend accounts that abuse the service (fraud, chargebacks on delivered goods, license sharing). We'll always contact you first unless the abuse is ongoing.
Your data
We store what the service needs: your account details, license and activation records, and any feedback you send. We don't sell your data, and we don't run third-party ad trackers.
Want your account deleted? Email info@echelon.audio and we'll remove it along with anything not legally required to keep (like tax records of purchases).
Changes
If these terms change in a way that matters, we'll email account holders before it takes effect. Continued use after that is acceptance.